The COVID-19 pandemic came in with no warning, leaving us all affected in unconventional ways. The "new normal" today has left us with limited exposure & access to the business world. To survive in this pandemic, customers and employees not only have new needs but have adopted new behaviors and approaches. Work and work patterns have changed as remote work has become the new norm. In these times of change, Business leaders have to revamp the way they work and be proactive when deciding how to manage employees and in understanding new customer needs. Business leaders have to be extra vigilant and ensure that every employee has the required devices to continue working and that the company applications are up to date in order to resume smooth operations. As employees adjust to working from home, the predicted peak load time on applications will change as usage patterns change.