Elevate Your Customer Experience with Oracle CX Cloud Analytics

Are you facing these CX Analytics challenges?

Data Silos: Struggling to consolidate customer data from disparate systems, hindering visibility and insights.
Manual Reporting: Wasting time and resources on manual report generation and analysis.
Inefficient Decision-Making: Lacking timely and accurate customer information to make informed business decisions.
Missed Opportunities: Difficulty in identifying and capitalizing on customer opportunities.

How GoSaaS Leverages GoStarts for Fast and Effective CX Analytics Implementation

Pre-configured Dashboards and Reports: Accelerate time to value with pre-built dashboards and reports tailored to specific CX needs.
Best Practice Implementations: Benefit from proven implementation methodologies and industry best practices.
Seamless Integration: Ensure smooth integration with Oracle CX Cloud modules, providing a holistic view of customer data.

Uncover new data patterns for better decision-making

Sample KPIs
- Weighted pipeline
- Pipeline velocity
- Stage velocity
- Funnel leakage
- Stage progression
- Revenue from accounts
- Deals at risk
- Average deal size

Delve into what drives win-loss outcomes and draw conclusions faster

Sample KPIs
- Won sales
- Lost sales
- Win-rate percentage
- Stage velocity
- Stage progression
- Lead-to-opportunity velocity
- Qualification-to-conversion velocity
- Won revenue by lead channel

Understand where the best leads come from and what makes them likely to convert

Sample KPIs
- Lead qualification rate
- Lead rejection rate
- Lead conversion rate
- Average lead age
- Number of expired qualified leads
- Leads by account
- Leads by reporting period
- Lead velocity

Learn what drives team performance and generates the most revenue

Sample KPIs
- Number of activities
- New activities by time period
- Activity rate per won opportunity
- Task rate per won opportunity
- Activity duration
- Team member activity rate
- Activity rate for open opportunities
- Average activity rate for lost opportunities

Optimize contract processes for an exceptional customer experience

Sample KPIs
- Average quotes per won opportunity
- Active quotes
- Quote cycle time
- Quote conversion rate
- Average contract value
- Opportunity-to-quote velocity
- Average recurring revenue
- Active quote win rate

Understand the factors influencing renewal rate of subscription services for more accurate forecasts

Sample KPIs
- Monthly recurring revenue (MRR)
- Annual recurring revenue (ARR)
- Average revenue per user
- Customer lifetime value
- Customer acquisition cost
- Churn rate
- Lead velocity rate
- Subscriber return on investment

Demonstrate campaign impact with more accurate revenue attribution

Repeat or improve successful campaigns with the most impact on revenue
Sample KPIs
- Campaign attributed leads
- Campaign actual vs. budgeted cost
- Cost per opportunity
- Cost per attributed revenue
- Cost per win
- Top campaigns
- Engaged contacts
- Targeted accounts

See where and why leads are stagnating and identify which accounts to prioritize

Sample KPIs
- Campaign ROI
- Campaign attributed pipeline
- Campaign attributed revenue
- Won opportunities per campaign
- Lost opportunities per campaign
- Cost per won revenue
- Cost per attributed revenue
- Won revenue by channel

Align customer satisfaction with revenue goals

Sample KPIs
- Service request overview
- Service request backlog rate
- Escalation rate
- Service request resolution rate
- Agent performance
- Requests by service category
- Requests by channel
- Customers by active request

GoStarts for Analytics Advantage

Accelerate your implementation with pre-configured solutions, reducing time to value.

Analytics Expertise

Leverage GoSaaS's team of analytics experts and their in-depth knowledge of Oracle CX Cloud Analytics.

Scalability & Support

Ensure your solution adapts as your customer operations grow, with ongoing support from GoSaaS.

Improved Decision-Making

Make informed decisions based on real-time customer insights.

Enhanced Efficiency

Automate reporting and analysis, reducing manual effort and increasing productivity.

Increased Visibility

Gain a comprehensive view of your customer base.

Optimized Customer Experiences

Identify opportunities to improve customer satisfaction, loyalty, and retention.

Enhanced Sales and Marketing Effectiveness

Improve sales and marketing performance by understanding customer needs and preferences.

Faster Time-to-Value

Realize the benefits of Oracle CX Cloud Analytics faster with pre-configured solutions.

Tailored Configuration

Ensure optimal setup, aligned with your specific CX requirements.

Proven Expertise

Minimize implementation risks and ensure best practices are followed with expert guidance.

Ongoing Support

Benefit from ongoing optimization and support for your Oracle CX Cloud Analytics solution.

GoStarts Implementations (Oracle)

GoThrive

Application Roadmapping

Industries

GoApps

Integrations