Salesforce is used for customer relationship management (CRM) to better connect with customers and partners using cloud technology. Oracle Product Lifecycle Management Cloud consolidates product innovation, development & commercialization on a fully connected platform. The integration between both systems allows for the synchronization of objects to increase productivity by reducing production delays and time to market by using valuable customer input to ensure products include customer requirements.

Capabilities

• Case creation & update
• Obtain, create and update Quality Issue
• Attribute mapping

Benefits

• Bi-directional integration support
• Capability to sync multiple objects and attachments
• Data accuracy between systems
• Customer requirements and feedback incorporated in product development