Struggling with service, quality, and product information islands? Join Tom Nelson, PLM SME and Saeed Ahmad, CRM Principal Consultant and learn how companies have connected their teams resulting in an improved engineering response time to end customer problems.
What we cover:
- The value of a truly closed-loop quality system
- Specific Examples from high-tech manufacturing, medical device and semiconductor industries
- Live demo of end-to-end integration use cases
- The business impact of integrating CRM, QMS and PLM systems
- Voice of the Customer making it into Product Requirements
Target Audience:
- Quality Management
- Customer Service
- Operations
- Information Technology
- Engineering and Product Development Teams
- Regulatory Affairs
Air Date:
August 8, 2020
You learn how to:
- Improve customer satisfaction by reducing response/resolution times
- Build better products by leveraging customer inputs
- Reduce customer service costs by simplifying the process
- Connect customer service and product teams -- simplify/streamline collaboration
