Agile PLM Support Services
Agile PLM maintenance services will reduce your internal Agile PLM support costs while maintaining or improving system performance and end user satisfaction.
Our Maintenance Services will:
Ensure that your Agile PLM system is not just “up and running” but is optimized for operation and usability.
- Allow your internal resources to focus on improving your company’s business processes rather than dealing with system issues
- Reduce costs by using thrive.gs team of experts who have resolved 5,821 Agile PLM issues to-date!
Agile PLM Infrastructure support
- Server & Application configuration support
- Database maintenance
- Performance Optimization
- Deployment of Oracle provided hotfixes
- Deployment of Oracle provided averify fixes
- Weblogic/OAS support
- Capacity Planning
- Server and DB backup & restore
- LDAP support
- Email Notifications Troubleshooting
- Coordination with Oracle Standard Request Submission
Users and User Group maintenance
• Roles & Privileges
• General usage issues in Agile (all modules)
• Event management
• Smart Rules
• Auto numbers & lists
• Criteria
• Searches, Dashboards, and Reports
• Notifications
• Agile Content Service (ACS)
• Instigation and follow up of customer Oracle SRs
• Other end user issues in using the application
• Security setup
*Resolution numbers are estimates.
Severity 1
Response Time – 1 hour
Start of Issue Resolution – 4 hours
Issue Resolution – 48 hours
Severity 2
Response Time – 8 hours
Start of Issue Resolution – 24 hours
Issue Resolution – 5 business days
Severity 3
Response Time – 24 hours
Start of Issue Resolution – 36 hours
Issue Resolution – 10 business days