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Agile PLM Maintenance
and Support Services

Reduce internal support costs while improving system performance and end-user satisfaction

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Preserve your Agile PLM

GoSaaS Agile PLM Maintenance and Support Services will help you focus on improving your company’s business processes with optimized operations and usability of your Agile PLM System. The GoSaaS team of experts will help your business overcome the Agile PLM issues at a reduced cost, increasing performance and productivity.

Application Platform Maintenance & Support Services

  • Agile PLM Infrastructure support
  • Server & Application configuration support
  • Database maintenance
  • Performance Optimization
  • Deployment of Oracle provided hotfixes
  • Deployment of Oracle provided averify fixes
  • Weblogic/OAS support
  • Capacity Planning
  • Server and DB backup & restore
  • LDAP support
  • Email Notifications Troubleshooting
  • Coordination with Oracle Standard Request Submission

Do you face these challenges in your businesses?

  • Users and User Group maintenance
  • Roles & Privileges maintenance
  • General usage issues in Agile
  • Event management
  • Searches, Dashboards, and Reports maintenance
  • Agile Content Service (ACS)
  • Instigation and follow up of customer Oracle SRs
  • End-user issues in using the application
  • Security setup
 

How does it work?

agile-maintenance-and-support

 

Service Levels by Severity

*Resolution numbers are estimates.

Severity 1

Response Time – 1 hour
Start of Issue Resolution – 4 hours
Issue Resolution – 48 hours

Severity 2

Response Time – 8 hours
Start of Issue Resolution – 24 hours
Issue Resolution – 5 business days

Severity 3

Response Time – 24 hours
Start of Issue Resolution – 36 hours
Issue Resolution – 10 business days

 

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