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Agile PLM Application Platform Maintenance & Support Services*

$8/user / month (*)

Agile PLM Infrastructure support (excluding OS, network etc.)

Some of the greatest features

  • Server & Application configuration support
  • Database maintenance (sizing and running Oracle provided averify scripts)
  • Performance Optimization
  • Deployment of Oracle provided hot fixes.
  • Deployment of Oracle provided averify fixes.
  • Weblogic/OAS support
  • Capacity Planning
  • Server and DB backup & restore
  • LDAP support
  • Email Notifications Troubleshooting
  • Coordination with Oracle SRs

Admin & User Support Services

$8/user / month (*)

Users and User Group maintenance

Some of the greatest features

  • Roles & Privileges
  • General usage issues in Agile (all modules)
  • Event management
  • Smart Rules & Preferences
  • Auto numbers & lists
  • Criteria
  • Searches, Dashboards, and Reports
  • Notifications
  • Agile Content Service (ACS)
  • Instigation and follow up of customer Oracle SRs
  • Other end user issues in using the application
  • Security setup

Both

$16/user / month (*)

For companies where the app and DB servers are not clustered

 

* volume discounts available for deployments with more than 500 users. These rates are not valid for ITAR/Citizenship restriction customers in Defence and other sectors

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