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Agile PLM Support Services

Agile PLM maintenance services will reduce your internal Agile PLM support costs while maintaining or improving system performance and end user satisfaction. 

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Agile-GoSaaS-4
Trusted by Top customers worldwide

Our Maintenance Services will:

Ensure that your Agile PLM system is not just “up and running” but is optimized for operation and usability.

  • Allow your internal resources to focus on improving your company’s business processes rather than dealing with system issues
  • Reduce costs by using thrive.gs team of experts who have resolved 5,821 Agile PLM issues to-date!
Agile-GoSaaS (3)

Agile PLM Infrastructure support

  • ​Server & Application configuration support
  • Database maintenance
  • Performance Optimization
  • Deployment of Oracle provided hotfixes
  • Deployment of Oracle provided averify fixes
  • Weblogic/OAS support
  • Capacity Planning
  • Server and DB backup & restore
  • LDAP support
  • Email Notifications Troubleshooting
  • Coordination with Oracle Standard Request Submission

Users and User Group maintenance 

•    Roles & Privileges 
•    General usage issues in Agile (all modules) 
•    Event management 
•    Smart Rules
•    Auto numbers & lists 
•    Criteria 
•    Searches, Dashboards, and Reports 
•    Notifications 
•    Agile Content Service (ACS)
•    Instigation and follow up of customer Oracle SRs 
•    Other end user issues in using the application 
•    Security setup

*Resolution numbers are estimates.

Severity 1

Response Time – 1 hour
Start of Issue Resolution – 4 hours
Issue Resolution – 48 hours

Severity 2

Response Time – 8 hours
Start of Issue Resolution – 24 hours
Issue Resolution – 5 business days

Severity 3

Response Time – 24 hours
Start of Issue Resolution – 36 hours
Issue Resolution – 10 business days

How Does it Work?

agile-maintenance-and-support_edited

Do you face these challenges in your business?

Users and User Group maintenance

Users and User Group maintenance

Roles & Privileges maintenance

Roles & Privileges maintenance

General usage issues in Agile

General usage issues in Agile

Event management

Event management

Searches, Dashboards, and Reports maintenance

Searches, Dashboards, and Reports maintenance

Agile Content Service (ACS)

Agile Content Service (ACS)

Instigation and follow up of customer Oracle SRs

Instigation and follow up of customer Oracle SRs

End-user issues in using the application

End-user issues in using the application

Security setup

Security setup
To learn more about

Is Oracle Agile PLM Doing Everything You Want It To?

Contact us!